Restaurant Service Agreement (Mealzy)

Mealzy – Restaurant Service Agreement (B2B)

Last updated: 29 November 2025

This Agreement governs a Restaurant's use of Mealzy provided by Atomic Labs Ltd (company no. 16867188), 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ (Mealzy, we, us). By creating an admin account or clicking "Accept," the entity identified in onboarding (Restaurant, you) agrees to this Agreement.

1. Services; Term

• Order (definition). "Order" means the ordering document, online checkout, or in-app plan selection that references this Agreement and sets out your plan/tier, locations, add-ons, fees, billing frequency, start date and term, and any special commercial terms.
• Services. We provide access to the admin dashboard, digital menu publishing, allergen/nutrition fields, loyalty tools, the AI waiter, and any other features or modules we make available from time to time. Some features may be optional or separately charged, as set out in the Order or plan you select.
• Term. The Agreement starts on the Order start date and runs for the initial term stated in the Order, renewing per its terms unless ended under Section 13.
• Changes. Changes to plan, locations or add-ons may require a new or updated Order. (For precedence: data protection is governed by the DPA; commercial specifics by the Order; otherwise this Agreement applies—.)

2. Restaurant responsibilities

• Compliance & accuracy: You are solely responsible for menu, ingredient, allergen and nutrition information you provide and for compliance with applicable food information and allergen laws and guidance (including UK Food Information Regulations, FSA guidance and, where relevant, PPDS/"Natasha's Law"). You must promptly update information when recipes, suppliers or availability change.
• Authorised users: Ensure only authorised staff access the admin dashboard and that accounts are kept secure.
• Customer service: You are responsible for customer care to Guests, including handling allergy enquiries and complaints about your food or service.

3. Content rights

• Licence to Mealzy. You grant Mealzy a non-exclusive, worldwide licence to host, display, process and transmit your content as necessary to provide, secure and improve the Services.

• Your warranties. You warrant that you have the rights to the content you upload and that it does not infringe third-party rights or applicable law.

• Backups & data loss. The Services are not an archival or records-retention service. You are responsible for keeping up-to-date copies of your menus, images and other content. We operate reasonable backup and disaster-recovery measures, but we do not guarantee that content will never be lost or corrupted. To the maximum extent permitted by law, we are not responsible for loss or corruption of your content arising from:

  • (a) your or your users' actions (including deletion or changes),
  • (b) third-party services or integrations you enable,
  • (c) failures in your equipment, software or network, or
  • (d) events beyond our reasonable control.

  Where feasible, we'll make reasonable efforts to restore content from available backups. Our total liability (if any) relating to data loss is limited as set out in Section 11.

• Takedown. We may remove or disable access to content we reasonably believe is unlawful, infringes rights, or creates safety/security risk, and will notify you where lawful and practicable.

• If no allergen data is provided. Where you have not provided allergen data for an item, you must enable the in-app notice (or equivalent): "Allergen info not provided — ask staff. Do not assume there are no allergens in the dishes displayed."

4. Loyalty

• You may configure point accrual, redemption and rewards. You are responsible for complying with consumer and promotional marketing laws applicable to your programme.
• We may suspend accrual or redemption where we reasonably suspect fraud or abuse.
• Not responsible for data loss. We're not liable if points or rewards data is lost, corrupted, miscounted or unavailable because of your settings, staff changes, your POS or other integrations, guest devices, internet issues, or events outside our control. We'll try to help restore from backups where possible.

5. AI features

• How it works. AI outputs are generated from your content and user inputs and may be inaccurate or incomplete.
• Your review. You must review high-risk items (e.g., allergen statements) and use warnings (e.g., the "allergen info not provided — ask staff" notice).
• Not advice. AI responses are not medical, nutritional, or legal advice, and should not be treated as such.
• Your responsibility / our disclaimer. You are responsible for what is shown to guests and for your menu/allergen disclosures. To the maximum extent permitted by law, Mealzy is not responsible or liable for any statements, recommendations, or omissions made by the AI or for any reliance placed on them.

6. Data protection

• Roles: For Guest and loyalty data relating to your venue(s), you are the controller; we are your processor. Our Data Processing Addendum (DPA) forms part of this Agreement.
• Security: We implement appropriate technical and organisational measures. You must implement appropriate measures in your environment.
• Security-breach responsibility. To the maximum extent permitted by law, Mealzy is not liable for any security breach or incident that results from: (a) your systems, devices, networks or accounts (including compromised credentials), (b) third-party services or integrations you choose to connect, or (c) events outside our reasonable control.
• Sub‑processors: Our list of sub‑processors is available on request

7. Fees and payment

• Fees & taxes. Fees (and any taxes) are as set out in the Order or plan.
• When to pay. Invoices are due as stated on the invoice; late amounts may incur interest at the statutory rate and reasonable recovery costs.
• Non-payment. If amounts remain unpaid, we may suspend the Services after notice. The notice period and intended suspension date will be set out in our follow-up email(s) to your admin/billing contacts. We'll try to avoid disruption and will restore access promptly once payment is received.

8. Service levels and support

• The Services are provided with reasonable skill and care. We do not guarantee uninterrupted or error‑free operation. We will provide support as described in the Order or documentation.

9. Warranties and disclaimers

• Each party warrants it has authority to enter this Agreement.
• Except as expressly stated, the Services are provided "as is" without warranties of merchantability or fitness for a particular purpose.

International transfers. Where personal data is transferred outside the UK/EEA, the SCCs and/or the UK International Data Transfer Addendum in the DPA apply, along with appropriate supplementary measures.

10. Indemnities

• By Restaurant: You will indemnify and hold harmless Mealzy and its affiliates from claims, damages, losses and costs (including reasonable legal fees) arising out of or related to (a) inaccurate, incomplete or non‑compliant menu/allergen/nutrition information you provide, (b) your breach of law or this Agreement, or (c) content you upload, except to the extent caused by our breach or negligence.
• By Mealzy: We will indemnify you against third‑party claims that the Services (excluding your content) infringe a UK intellectual property right, subject to usual exclusions and your prompt notice and cooperation.

Good-faith disputes. We won't suspend the Services for amounts you dispute in good faith while you cooperate with us to resolve the issue.

11. Limitation of liability

• Nothing in this Agreement excludes or limits either party's liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any liability that cannot lawfully be limited.
• To the maximum extent permitted by law, neither party will be liable for indirect or consequential loss, or for loss of business, revenue, profits, use, opportunity, goodwill, or anticipated savings, whether arising from negligence (except as above) or from the use of or inability to use the Services.
• Each party remains responsible for direct losses that are reasonably foreseeable and caused by its breach, negligence, or wilful misconduct.

12. Confidentiality

What "Confidential Information" means. Any non-public information one party shares with the other (in writing, orally, or via the Service) that is marked confidential or would reasonably be understood as confidential — including business plans, pricing, security and system details, roadmaps, usage data, and the terms of the Order and this Agreement. Personal data is Confidential Information; where personal data is involved, the DPA controls if there's any conflict.

How we'll protect it. Each party will: (a) use the other party's Confidential Information only to perform this Agreement; (b) protect it with the same care it uses for its own confidential information (and at least reasonable care); and (c) share it only on a need-to-know basis with its employees, contractors, affiliates, professional advisers, auditors, insurers and (for Mealzy) approved sub‑processors — all bound by confidentiality obligations at least as protective as these. Each party is responsible for those recipients.

What isn't confidential. Information is not Confidential Information if the receiving party proves it: (i) is or becomes public through no fault of the receiving party; (ii) was already known without confidentiality obligations; (iii) was independently developed without use of the other party's information; or (iv) was lawfully received from a third party without confidentiality duties.

13. Termination

• Suspension. We may immediately suspend all or part of the Services without notice where reasonably necessary to address security risks, fraud/abuse, illegal activity, privacy risk, or material technical issues.
• Termination for cause. Either party may terminate for material breach (after a 30-day cure period) or upon insolvency. We may also terminate with notice if you repeatedly publish manifestly inaccurate or unsafe allergen information or refuse to correct it.
• Our convenience termination. We may terminate the Services (in whole or part) at our reasonable discretion at any time by giving at least 30 days' written notice.
• No early termination by Restaurant. During any committed term in the Order, the Services are non-cancellable by the Restaurant and fees are non-refundable, except where termination is permitted for cause under this Section.
• No refunds on termination or suspension. Fees are non-refundable, including if the Services are terminated or suspended (whether by you or by us), except where required by law.
• Non-renewal. Either party may give notice of non-renewal at least 30 days before the end of the current term; the Agreement will then end at term expiry.
• Effect. On termination, access ceases. We'll make guest personal data available or delete it as set out in the DPA; you remain the controller for such data. Accrued rights and fee obligations survive.

14. Publicity; branding

• We may use your name and logo to identify you as a customer (website and sales materials) unless you opt out in writing to mealzyapp@gmail.com

15. Governing law

This Agreement and any non‑contractual obligations are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction.

16. Aggregated and de‑identified insights

Mealzy may use information generated through the Services to create de-identified and aggregated insights for analytics, benchmarking and industry reporting. Mealzy will not disclose the Controller's identity or Confidential Information in such outputs, will apply reasonable anti-re-identification safeguards, and will not use or disclose any personal data except as permitted under this Agreement and the DPA. If we wish to identify you (e.g., name your restaurant or attribute a figure to you) in any insight, case study, or report, we will obtain your prior written permission from an authorised contact.